Customer-oriented
Focus:
Partnerships & Prosperity 
Every day, we use our many years of expertise to help our customers throughout the entire process of transporting their goods or materials. Together, we always look for the best solution and we make a difference thanks to our commitment and our in-depth knowledge of our customers' sectors and products.
Goals
We want to provide our customers with the added value of expertise and system integration. This is a conscious choice that gives us and our customers the greatest satisfaction. We do not go along with ‘low cost, low service’ evolutions in the sector. Quality will always be our focus and we believe there is a significant niche for this.
#action – Dashboarding
We make maximum use of dashboarding in order to guarantee top quality. Our ‘smart’ dashboards will automatically be able to predict whether the administrator has forgotten something.
#action – Qubus
Our own Qubus tool enables us to keep track of our customers’ wishes in detail and to provide tailor-made solutions. This can range from quite simple tasks like grouping cost items to extensive analyses of tariffs.
How do we want to become even more customer-oriented?
» Strengthening the knowledge of our product specialists.
» Helping our customers make their logistics flows more sustainable based on facts and specific comparisons in price, transit times and CO2.
» Learning more about the expectations of our customers by holding strategic interviews with them.